|The bridge linking to KL Convention Center|
|On the fully air-con bridge|
After arriving in our room, I was pretty amazed by the spacious room and the wood flooring that had been used by the hotel. Our rooms overlooks the unfinished Grad Hyatt Hotel and the kids were playing happily with the big space of the room. It is very modern and I love the bathroom. The housekeeping was very nice, even though he is not a local, I suspect that he is a Viatnamese or a Thai, he gave us extra mineral water bottles and even more amenities, teas and coffees, unlike other hotels that I've been to where those extra things were charged if you asked more for it.
Staying at Impiana KLCC hotel had given me a big chance to go to my favorite place in KL for 4 times that is Suria KLCC. We even managed to walk to Pavilion, Sungei Wang, BB Plaza and even Jukebox Shoe Shop, situated at the next block from BB and Sungei Wang! Hahahahah.. Just imagine, walking all the way there by foot, with 5 kids on tow! Wow!
All in all, in my opinion, being a 4 star hotel, the accommodation of the hotel was great and satisfactory, the services given by the lower staff such as the driver, the security, the concierge and even the house keeping people were great and tip top BUT the service of the front desk is DEFINITELY VERY POOR and unsatisfactory at all. We even had problems while checking out where we stand at the counter and nobody were attending to us, they were so busy looking down at some-papers-that-I-don't-what-or-they-just-pretending-to-look-busy and after 5 to 10 minutes later, an officer finally served us. I forgot to tell about what happened to the voucher that the officer insisted to see. True to her words, she took the voucher, looked at it for a few seconds and returned it back. WTF!!! Wasting my hubby's friend's time and it looks like she was joking with the matter!